• The ability to track issues online and view them from virtually any computer connected to the internet.
• The ability to set priority levels and the date needed.
• The ability to receive email alerts and notifications.
• The ability to add and edit notes on each ticket.
• The ability to view and change the status of a ticket.
• The ability to follow up on or reference a past ticket.
• The ability to simply manage users.

And the best part is that it's all offered for free!
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